340Basics Superior Client Service
Ensuring that your organization is utilizing a superior 340B platform is at the forefront of every Covered Entities mind. But, the best platform is only one piece to running a successful 340B program. Successfully navigating the 340B Program demands more than utilizing compliant, industry leading technology. It also requires the provision of superior support and education.
Customer support should be viewed as an integral part of the services being provided. 340Basics operations team is a structured department designed to provide clients with better access to help desk support, faster resolution of technical issues and improved communication with dedicated account teams. We offer an entire support system to clients, ensuring their needs are continually met.
Our dedicated account managers provide proactive support, helping clients identify risks, opportunities and utilize the full functionality of our 340B platform through regular program reviews.
We provide a variety of ways for clients to access the support team to ensure a quick resolution; 24/7 ticketing system, dedicated support line, online web chat and dedicated email address.
Training and Education
Our support team ensures that our clients are not only educated on our 340B platform, but on the 340B program itself. We offer comprehensive training to both CE’s and pharmacies to ensure our clients 340B Program is successful and compliant.